Frequently Asked Questions
Find quick answers to common questions about Femmeera orders, shipping, payments, returns, and products.
General
Q.What is Femmeera?
Femmeera is an online fashion store offering a curated collection of women's clothing, including traditional Indian wear and modern western wear. We aim to make stylish and quality fashion accessible through a convenient online shopping experience.
Q.What types of clothing does Femmeera offer?
Femmeera currently offers two main categories: • Traditional Wear for Women (Sarees, Lehengas, Suits, Kurtis) • Western Wear for Women (Dresses, Co-ord Sets, Tops, Partywear) Our collections include different styles, designs and outfits suitable for everyday wear, celebrations, festivals, parties and special occasions.
Orders & Payments
Q.How can I place an order?
Browse our products, select your preferred item and size, add it to your cart, and proceed to checkout. Enter your delivery information and complete the payment using one of the available payment methods.
Q.What payment methods are available?
Depending on availability, Femmeera supports: • UPI & Instant Wallet Transfer (Google Pay, PhonePe, Paytm) • Credit Cards & Debit Cards (Visa, Mastercard, RuPay) • Cash on Delivery (COD) All online payments are processed through secure payment infrastructure.
Q.Is Cash on Delivery available?
Cash on Delivery (COD) is available for selected products and delivery locations across India. Availability will be automatically displayed during checkout.
Q.How can I check my order status?
After placing an order, you can log in to your Femmeera account and visit 'My Orders' to view real-time order status and live courier tracking information.
Q.Can I cancel my order?
Order cancellation depends on the current status of the order. Orders that have already been processed or dispatched may not be eligible for cancellation. Please refer to our Return Policy for complete details.
Shipping & Delivery
Q.How long does delivery take?
Delivery time depends on the product, delivery location, availability and shipping method. Standard dispatch takes 1-2 business days, and estimated delivery periods (3-7 days) are displayed during checkout.
Returns & Refunds
Q.Can I return or exchange a product?
Yes, items can be returned or exchanged within 7 days of delivery. For eligible returns, Femmeera arranges free reverse courier pickup from your delivery address. Customers do not need to arrange return shipping themselves. Items must be unused, unwashed, and in original condition with tags intact.
Q.How do I request a return or exchange?
Log in to your Femmeera account, go to 'My Orders', select the order and click 'Request Return / Exchange'. Once confirmed, Femmeera arranges a free doorstep reverse pickup to collect the item from your address.
Q.When will I receive my refund?
Once an eligible return has been collected, received and inspected at our warehouse, full refund (with zero restocking fees) is processed to your original payment method or bank account within 5-7 business days.
Customer Support
Q.How can I contact Femmeera?
For questions regarding orders, products, shipping or returns, visit our Contact Us page or email us directly at myfemmeera@gmail.com.
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is always here to assist you.